Chief Operations Officer, Baylor Scott & White Health
John B. McWhorter, III, DSc, is the Chief Operations Officer for Baylor Scott & White Health. Previously, Dr. McWhorter was president of Baylor Dallas in May 2005, after having served as chief operating officer of the hospital since 2003. As COO, Dr. McWhorter initiated a culture change with focus on service excellence, which resulted in an increase in patient satisfaction scores from the 50th percentile to the 93rd percentile in less than 12 months; led the expansion project for the GI lab, nearly doubling its size; developed growth plan for outpatient services that included the creation of Baylor Health Center at North Dallas; recruited 28 new physicians to join the medical staff; and completed plans for a Neuroscience Institute.
Dr. McWhorter has more than 20 years of experience in health care. He began his health care career as an administrative resident at Baylor Dallas in 1984. Later he became an assistant vice president with the Baylor Health Affiliates Group in charge of special projects and ancillary support for five community hospitals. From 1987-1991, he served as executive director of the Baylor Institute for Rehabilitation. Dr. McWhorter left Baylor Health Care System in 1991 to serve in health care leadership positions at several hospitals. He returned to the Baylor Health Care System in 1996 as president of Baylor Medical Center at Garland, a role he held until his promotion to chief operating officer at Baylor Dallas.
Dr. McWhorter is a member of the American College of Healthcare Executives and has served as chair of the Dallas-Fort Worth Hospital Council and chair of the Garland Chamber of Commerce.
Dr. McWhorter is a graduate of Samford University in Birmingham, Alabama, where he earned a bachelor of science degree in business administration and finance. He recently completed his Doctor of Science degree in health administration from the University of Alabama in Birmingham. Prior to that, he earned a master of healthcare administration from the University of Alabama in Birmingham.