Human Factors Methods to Improve the Delivery of Safe Care

The STEEEP Global Institute, part of Baylor Scott & White Health (BSWH), is excited to announce that there will be a course on Human Factors Methods to Improve the Delivery of Safe Care on April 7th & 8th, 2016. Human factors is a science to improve safety and efficiency by improving the “worksystem.”

The human factors program at BSWH has brought tremendous value to patients, care providers, and the organization in such areas as patient safety, EHR implementation, nursing efficiency, and team communication. This program is part of the Office of Patient Safety, which applies the science of human factors to improve “the system”: the way in which work is done.

The human factors program at BSWH is focused on practical improvement with innovation in frontline engagement and problem-solving techniques and toolkits. As part of our mission to share our methods with others, we are pleased to offer this training. This is an introductory yet highly practical course on human factors to improve work systems, resulting in the safer, more effective and efficient delivery of care. This course will feature case studies and will provide an opportunity for attendees to see the work of human factors on a real hospital floor. Following the first day of the course, attendees will have the option of attending a dinner with the course faculty so that they can learn more about human factors principles and ask any questions that they might have about the use of human factors to improve patient safety.

Who Should Attend

  • Clinical leaders (e.g., nurse managers, supervisors, directors), senior administrative leaders (e.g., president, CMO, CNO, and CQO), patient centeredness/experience leaders; patient safety and quality leaders; directors of patient relations and risk management; department/service line leaders; and attendees from human factors graduate programs who complete applied research in health care.

Topics Covered

  • Introduction to Human Factors
  • Techniques To Observe How Work is Done
  • How To Make Reading Of Clinical Information Easier and Safer
  • How To Factor In Limits in Human Memory
  • Error Proofing Your Processes
  • Improving the Overall Work System
  • How To Reduce Interruptions & Distractions
  • How To Improve Teamwork & Communication
  • Human Factors & Electronic Health Records