Enhancing a Culture of Safe Care Through Human Factors

The first STEEEP Global Institute, part of Baylor Scott & White Health (BSWH), “Human Factors Methods to Improve the Delivery of Safe Care” course was successfully completed on April 7th & 8th. Approximately 20 people attended from organizations in Texas, Colorado, and California to learn more about human factors and how to improve the “worksystem” to enhance safety and efficiency.

The course covered topics such as how to reduce interruptions and distractions, how to error proof processes, and how to factor in limits in human memory. One of the most exciting parts of the course was the opportunity for attendees to experience a human factors observation and report out. The observation took place in sterile processing at Baylor Scott & White Medical Center-Plano.

Following the course, the team from Children’s Hospital Colorado invited one of the BSWH senior human factors specialists to visit their facility and provide training to more members from their team. This visit also included discussions regarding simulation labs, electronic health record improvements, and high reliability methods. Several observations were also conducted on the use of the defibrillator, oxygen tanks, and medication pumps.

Overall, the human factors program at BSWH has been very valuable to improving patient safety. As BSWH shares their human factors methods, it is rewarding to see health care quality being enhanced at other organizations as well. For more information about the human factors program at BSWH, please contact Nanette Myers at Nanette.Myers@BSWHealth.org