Dr. Ballard Goes to China to Discuss the Delivery of Quality Health Care

The STEEEP Global Institute (SGI) leverages the expertise and experience of the Baylor Health Care System to assist other domestic and international healthcare organizations in improving healthcare quality. Dr. David Ballard, President of SGI, is currently in China meeting with hospital leaders to discuss the delivery of quality health care.

The purpose of this trip is to conduct an on-site quality assessment and to provide recommendations for improvement. During this assessment fourteen of the following key organizational functions were be addressed:

Patient-Centered Core Areas:

  • International Patient Satisfaction Goals
  • Access to Care and Continuity of Care
  • Patient and Family Rights
  • Assessment of Patients
  • Care of Patients
  • Anesthesia Surgical Care
  • Medical Management and Use
  • Patient and Family Education

Management of Health Care Organization Key Areas:

  • Quality Improvement and Patient Safety
  • Prevention and Control of Infections
  • Governance, Leadership, and Directions
  • Facility Management and Safety
  • Staff Qualifications and Education
  • Management of Communications and Information


There are many benefits to patients when quality is improved at a health care facility, but there are also benefits for the organization and staff. A hospital could become designated as a “preferred provider” by international insurers if they have an assessment done and improve quality. As a “preferred provider” a health care organization could experience greater volumes, higher reimbursements, and increased revenue. Health care organizations should also aim to achieve Joint Commission International accreditation to demonstrate the organization’s commitment to excellence in patient care and safety. It is important to remember that health care quality improvement is a continuous journey. The overall purpose of this trip to China is to spread the STEEEP quality management methodology in hopes of improving quality for patients all over the world.