The Press Ganey National Client Conference was this week in Orlando, Florida. Health care professionals from all over the world interested in improving quality and enhancing the patient experience attend this annual conference. Dr. David Ballard and Jan Compton were asked to present on the patient safety culture program at Baylor Scott & White Health (BSWH) to attendees at the conference. Dr. David Ballard serves as the Chief Quality Officer for BSWH and he is also the President of the STEEEP Global Institute. Jan Compton is the Chief Patient Safety Officer for BSWH.
Dr. Ballard and Jan presenting on a culture of safety.
There were many BSWH employees in attendance at this conference as improving patient safety and quality is a top priority for BSWH.
Many BSWH facilities were recipients of the Press Ganey Prestigious Guardian of Excellence Award for Patient Experience at this conference.
This was a successful outgoing for BSWH employees and we look forward to attending next year’s Press Ganey National Client Conference in order to learn more about strategies to improve the delivery of care.