Achieving STEEEP® Health Care & the “How-to” Guide Recognized for Advancing Knowledge of Operational Excellence

Achieving health care this is safe, timely, effective, efficient, equitable, and patient-centered care (STEEEP®) is not an endpoint, but a journey. Baylor Scott & White Health (BSWH) has traveled the quality improvement journey during its 100 years of providing health care to the community and stands today as the largest not-for-profit health care system in Texas and one of the largest in the United States. With a history of visionary care, its aim is to help others achieve the highest levels of quality and safety for their patients.

In order to tell the story of BSWH’s quality improvement journey and to provide guidance for others on their journey, David J. Ballard, MD, MSPH, PhD, FACP, Chief Quality Officer of Baylor Scott & White Health and President of the STEEEP Global Institute, authored Achieving STEEEP Health Care and The Guide to Achieving STEEEP Health Care, both of which have won the Shingo Professional Research and Publication Award for a demonstrated commitment to operational excellence. These books were both published by CRC Press and can be purchased through Amazon or CRC Press. Dr. Ballard has assigned the copyrights and all royalties for these two books to BSWH which therein receives all of the author revenue associated with the sale of these books.

Nanette Myers, MBA, Director of Business Development, STEEEP Global Institute, BSWH, with Mr. Ritsuo Shingo at the Shingo Award Conference in Provo, Utah in May of 2015.

Neil Fleming, PhD, CQE, Vice President of Quantitative Sciences, BSWH and Associate Editor of Achieving STEEEP Health Care, with Robert Miller, past executive director of the Shingo Institute, and Mr. Ritsuo Shingo at the Shingo Award Conference in Sandusky, Ohio in May of 2014.

An essential component to achieving STEEEP health care is the completion and utilization of quality improvement training. To learn more about the Baylor Scott & White Health quality journey and quality improvement training programs available for registration, please visit